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Privacy

Privacy

Our privacy policy is a part of our record with TrustGuard, an independent company that has examined our business practices and proceedures.

Read our TrustGuard approved privacy policy


Security

Security

All transactions placed on this site are processed by Authorize.Net or by Paypal.  The logos for these two payment processors in the right margin of all pages are links that take you to further information about their payment processing.  All data is transferred from you to the payment processors via 256 bit encryption.  No credit card data is retained from your transaction on our server.

We employ TrustGuard to provide independent third party verification that 1) We are who we say we are, 2) That we do business where we say we do, 3) That our business practices meet industry standards for both privacy and security, and 4) To scan our website daily, testing for security issues that must be resolved before we obtain a passing rating.  You may click on any of their 4 certificates to examine our status on these points.
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Shipping

Shipping

Shipping Policy

Dove has recently expanded its shipping options to provide faster service, in many cases using fulfillment houses and/or drop shipping orders directly from the publishers. In these cases, you will receive an email copy of your invoice from Dove.

When packages are shipped internationally, the drop shipper is required to place a value on the books, so they typically put the list prices on the packing slip. Please note that these are merely packing slips, not invoices. If at any time you need additional copies of your invoices, simply email us at custserv@dovebook.com.

International Shipping

For many years we used surface mail for international shipments. It was a slow method, but many customers used it because it was inexpensive.

The US Post Office discontinued this service in 2007, and we have been seeking ways to make up for it ever since.

We now use DHL Global Business Standard for international shipments. We believe this is the best option in terms of expense and efficiency. Typical delivery time is 4 to 6 weeks.

Orders For Not Yet Printed Titles (NYPs)

When you order books that are listed as Not Yet Printed (in many cases these are Standing Orders), it is our policy to ship them to you individually as soon as they become available. If you have ordered an NYP along with other titles that were shipped prior to the NYP's release, the NYP title will carry normal one-book shipping charges. If other books you have on order are ready to be shipped at the time of the NYP's release, they will be combined for the best shipping economy.

Out of Stock/Backordered Books

With the tremendous number of books available, and the difficulty of predicting sales on any item, backorders are sometimes necessary.
Out of stock books can several weeks or more to arrive. It is Dove's policy to backorder these titles and keep them on order. If you determine that you cannot wait for the book and would prefer to cancel, please inform us by email at custserv@dovebook.com.

If a publisher declares a book out of stock indefinitely or out of print, we will email you with this information as soon as the publisher lets us know.

DOMESTIC SHIPPING RATES

Media Mail $4.50 first pound and $1.49 each additional pound.
Delivery times range between 4-14 days**



INTERNATIONAL SHIPPING RATES

DHL Global Business Standard - $11.99 first pound, $5.99 Each additional pound.
Delivery times range from 3 to 6 weeks**


** Shipping delivery times are approximate, and may be affected by service disruptions from time to time in specific countries for various reasons: war, political conditions, natural disasters or strikes.
Copyright © 2016 Dove Booksellers
30028 Ford Road
Garden City, MI 48135
313-381-1000
customerservice@dovebook.com